Frequently Asked Questions

Why choose a compounding pharmacy?

Choosing a compounding pharmacy means choosing personalised healthcare designed specifically for you. Unlike standard medications that are mass-produced, compounded medicines are prepared to meet your exact needs.

Here’s why many patients and healthcare providers choose a compounding pharmacy:

  • Personalised medications

Not everyone responds the same way to standard medicines. Compounding allows medications to be tailored to the exact strength, dosage form, and ingredients you need.

  • Allergy-friendly formulations

If you’re sensitive to preservatives, dyes, gluten, lactose, or other additives, compounded medicines can be made without unwanted ingredients.

  • Easier to take

Medications can be prepared in forms that suit you best — such as liquids, creams, gels, lozenges, or flavoured options — making them easier for children, older adults, or anyone who struggles with tablets.

  • Alternative strengths or discontinued medicines

If your prescribed dose isn’t commercially available, or a medication has been discontinued or is in shortage, a compounding pharmacy can often recreate or adjust it safely.

  • Support for specialised treatments

Compounding is commonly used in areas like dermatology, hormone therapy, pain management, paediatrics, veterinary care, and more, where customised treatment can make a big difference.

  • Collaborative care

Compounding pharmacists work closely with prescribers to ensure medications are precisely prepared and suited to your treatment plan.

Do I need a prescription? 

Not always. We specialise in preparing medicines that fall within the legal strength limits that do not require a prescription. Because we understand the regulations and guidelines, we can formulate treatments that help support your needs while remaining within the approved non-prescription range.

However, if a medication contains certain ingredients or exceeds specific strength thresholds, a prescription is required.

How long will it take for a medication to be compounded?

Great question! It really depends on what’s being prepared. Most compounded medications are ready within 12 to 48 hours, depending on how complex the formula is, whether we have all the ingredients in stock, and where you’re located.

We always do our very best to get your medication to you as quickly as possible — because we know how important it is.

How do I get my prescription filled?

When your doctor or prescriber writes a prescription, it can be sent straight through to our pharmacy for preparation. If repeats are included, we’re happy to keep them safely on file for you so whenever you’re ready for your next supply, just let us know and we’ll take care of the rest. We only prepare repeats when you request them, so everything stays convenient and in your control.

For deliveries, we usually arrange payment before your medication is sent out, making the process smooth and hassle-free. 

Who will be compounding my medication?

Our compounding pharmacists, of course!

We believe the people preparing your medication should be highly trained professionals — that’s why qualified pharmacists are the ones carefully compounding every formula. Whether it’s for you, someone you love, or even a very important furry family member, we make sure every preparation is precise, personalised, and handled with expert care.

Because when it comes to customised medicine, accuracy isn’t optional — it’s everything. And we wouldn’t have it any other way.

Have more questions? You can send them to us with the form below.